Last updated: 09/01/2026
1. Introduction
Afroschnack, the restaurant provides this privacy policy with information on how we collect, use and disclose personal information. This Privacy Policy describes our practices in connection with information that we collect through:2. Personal information (PI)
Name and Contact Details, such as first and last name, email address, telephone number, and delivery address.
Account Information, such as username and password, where an account is created.
Order Information, such as orders placed and delivery details.
Payment Information, such as payment status and transaction references. Payment card details are processed securely by third-party payment providers and are not stored by us.
Device Information, such as IP address, browser type, device type, operating system, language preferences, and cookie identifiers.
3. Collection of PI
We and our service providers collect Personal Information in a variety of ways, including through the Services. We collect Personal Information when you create an account, place an order, contact customer support, or otherwise interact with the Services. This information is necessary to provide, operate, and improve the Services requested by you.
We also automatically collect certain information about your device and usage of the Services, including your IP address, browser type, device type, operating system, time zone, cookie identifiers, and information about how you interact with the Website. This information is used to load the Website accurately, maintain security, and perform analytics to improve functionality and user experience.
4. Use of personal information
We and our service providers use Personal Information for the following purposes:
To provide and operate the Services, including creating and managing accounts, processing orders, processing payments through third-party payment providers, and fulfilling deliveries.
To communicate with you, including responding to inquiries, sending service-related messages, order confirmations, invoices, and customer support communications.
To provide marketing and promotional communications, where permitted by law, including newsletters and information about our products and services. You may opt out of marketing communications at any time.
For analytics and business reporting, to understand how our Services are used, improve functionality, and enhance user experience.
For security, fraud prevention, and compliance, including monitoring, detecting, and preventing fraudulent or unauthorized activity.
To aggregate or anonymize Personal Information for statistical and research purposes.
5. Disclosure of personal information
Disclosure of Personal Information
We may share Personal Information with trusted third parties and service providers who perform services on our behalf, including website hosting, order management, customer support, marketing services, analytics, and payment processing.
In particular, we use Oracle Restaurants eStore, operated by Oracle, to manage order processing, marketing campaigns, and to generate aggregated analytics. Oracle processes Personal Information on our behalf in accordance with its privacy and security practices.
We may also share Personal Information with third-party payment processors to securely process payments. We do not store or process payment card details directly.
Personal Information is disclosed only as necessary to provide the Services, comply with legal obligations, or protect our rights, and is shared subject to appropriate confidentiality and security measures.
6. Security
We seek to use reasonable organizational, technical, and administrative measures designed to protect Personal Information within our organization against unauthorized access, disclosure, alteration, or destruction.
Please note that no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
If you have any questions about our security practices, please contact us using the information provided in the “Contacting Us” section below.
7. Rights and access
Your Rights and Choices
You have certain rights regarding our use and disclosure of your Personal Information, subject to applicable law.
Marketing Communications
You may opt out of receiving marketing-related emails or text messages from us at any time by following the unsubscribe instructions included in those communications or by contacting us using the details provided in the “Contacting Us” section below.
Please note that even if you opt out of marketing communications, we may still send you important administrative or service-related messages, which you cannot opt out of.
Access, Correction, and Deletion
Subject to applicable law, you may request to access, correct, update, restrict, object to, or delete your Personal Information, or request a copy of your Personal Information. To exercise these rights, please contact us using the information provided in the “Contacting Us” section below.
We will respond to your request in accordance with applicable data protection laws.
8. Retention period
retain Personal Information for as long as necessary to fulfill the purposes for which it was collected, including providing the Services, complying with legal obligations, resolving disputes, and enforcing our agreements.
The criteria used to determine our retention periods include:
The length of time we have an ongoing relationship with you and provide the Services (for example, for as long as you maintain an account or continue to use the Services);
Whether we are subject to a legal or regulatory obligation that requires retention of the information (such as record-keeping laws); and
Whether retention is advisable in light of our legal position (including applicable statutes of limitations, litigation, or regulatory investigations).
When Personal Information is no longer required for these purposes, we securely delete or anonymize it.
9. Sensitive information
10.Contacting Us
Afroschnack, located at kempischdock-westkaai 78 Antwerpen, is the company responsible for collection, use, and disclosure of your Personal Information under this Privacy Policy.11. Updates to this privacy policy
The “Last Updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. The most up-to-date version can be found on the Website. In case there is an important change that we want to highlight to you, we will also inform you in another appropriate way (for example, via a pop-up notice or statement of changes on our website)12. Additional info
This Privacy Policy applies only to our Services and does not cover third-party websites or services that may be linked to from our platform. We encourage users to review the privacy policies of any third parties they interact with. Additional privacy disclosures may be provided where required by law.